Refund Policy
We have extended our returns policy for Christmas gifts. Returns for purchases made between 30th October 2024 and 24th December 2024 you will have until 30th January 2025 to return your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at home@sterck.co.uk Please note that returns will need to be sent to the following address: Sterck Returns, Unit 3 Gloucester Road, Littlehampton, BN17 7BS, United Kingdom.
We regret that as a small family company we are unable to pay for returns unless the item is defective, damaged or if you receive the wrong item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at home@sterck.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days from the date of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at home@sterck.co.uk